DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

SERVICE VISIT

Car had 165 miles on it when purchased as new. At 26,000 Car had 165 miles on it when purchased as new.At 26,000 miles the dealership had "aligned" it, etc. 2 times.The first at around 3-4,000 miles when Car had 165 miles on it when purchased as new.At 26,000 miles the dealership had "aligned" it, etc. 2 times.The first at around 3-4,000 miles when extreme tire wear was noticed. Had it in again for the same problem... asked about help with replacing tires. They thought that was out of the question. Did say we must hit alot of curbs, etc.Took car to McKinney Nissan at 15,000 miles and again had it aligned which we paid for. At that time, so we could safely take our new car on vacation, bought 2 new Continental tires. $300 to prepare a new car???This dealership also said once wear starts, aligning and rotating will not stop the uneven wear.So, both remaining tires need replaced at 26,000 miles. I've never had a car that couldn't easily go 50,000 miles on a set of tires and even wear.QUESTION.....is there anyway to determine if the car had damage in the 165 miles it was driven before we purchased it???We think it is very possible. More

SALES VISIT - NEW

Unlike the others, my buying experience was excellent. I got a very good price on a Versa. They worked long and hard to get me a good financing rate. I rolled over some negative equity so that typically is got a very good price on a Versa. They worked long and hard to get me a good financing rate. I rolled over some negative equity so that typically is a financing nightmare. All and all I would buy from them again. We will see how the service goes later. More

SALES VISIT - NEW

I bought an '02 Altima after having a bad experience at a competing dealership the day before. The salesmen I had was excellent. He was super friendly and very low pressure. When they gave me the price I competing dealership the day before. The salesmen I had was excellent. He was super friendly and very low pressure. When they gave me the price I wanted ($1k under asking price) I immediately thought it was too easy and that I should have asked for a lower price. But I stuck with my offer and away I went. The car was well worth that price.My only knock on this dealership was watching the sales manager yell, scream, and act like a horses #@$ to my salesguy. He was upset because my guy was having my car washed and while he was doing that he lost another potential sale that was wating on him. I'm not here to say whether or not it was warranted but it was uncalled for to do it in front of a customer who was buying a car solely because of the salesman. The finance guy was a little 'rough' around the edges too.This review may be a bit nit-picky but I felt bad for the guy because he had done such a tremendous job with me. I would go back though. More

SERVICE VISIT

One week after the purchase of a new 2006 Titan, I call to have a steering pull adjusted. First the service advisor told me wheel alignments were not warranty. I informed him that I just taken delivery on to have a steering pull adjusted. First the service advisor told me wheel alignments were not warranty. I informed him that I just taken delivery on the truck. After getting the sales manager involved, they agreed to fix it. When I picked up the Titan the service advisor advised me that steering pull to the right was normal. (WRONG). Also during this visit the dealership scratched the driver’s side window tent supplied with the truck. I then had to schedule and bring the truck in for that repair. I also had to rent a car at MY EXPENSE. I have contacted the dealer’s customer relations rep (Carolyn Finley) and after the first conversation, she informed me I would get the rental fee reimbursed and check into the original problem. Days later I have faxed her and called her. NO RESPONCE More

SALES VISIT - NEW

Went to Bankston in search of a good used car because I thought highly of the location in Irving. I see this 02 Altima that I like and saw the price of $10995. I was kind of curious of the miles because it thought highly of the location in Irving. I see this 02 Altima that I like and saw the price of $10995. I was kind of curious of the miles because it looked real good. I looked every where on the windshield for it and the only place I saw it was on a teeny-tiny stock sticker. Turns out it had 117,000 Miles. It just dosen't add up in my book. I would stay away! More